This comprehensive online course from Negotiation Global is designed to elevate your skills in family liaison during times of crisis.
Equip yourself with the expertise to provide invaluable support to families during their most challenging moments.
Examine the critical factors that affect families in crisis situations. Understand the decision-making processes and procedures that are vital for success in this demanding role.
Comprehensive Modular Program
This in-depth course spans five online learning modules. Each module is presented through pre-recorded audio files and enriched with downloadable learning resources. This approach ensures that you have the flexibility to learn at your own pace, whether you're at home, in transit, or on the go.
Instant Access
Enrol online today for only £475 and get instant access to all the course content and resources.
Family Liaison Training
In this comprehensive course, you will master the administrative intricacies of family liaison, covering the roles of representatives and coordinators. Emphasis is placed on effective briefing, preparation, and selecting the right personnel while maintaining a deployment register.
Learn the art of identifying families in need, understanding core aims during challenging times, and equipping you with crucial skills for initial contact in crisis situations.
This course also addresses the delicate aspects of duty of care, self-care, and resilience-building techniques. Strategies for building rapport and trust with families facing adversity; managing challenges posed by children and cultural differences, and supporting at-risk populations are explored.
Proficiency in maintaining detailed and accurate records throughout the family liaison process is developed, alongside learning how to gracefully conclude engagements, offer post-event advice, and navigate enduring effects on the family.
The curriculum also covers handling sensitive conversations, obtaining proof of life in crisis situations globally, and navigating communication dynamics with both hostages and kidnappers, including the selection of a family courier for facilitating communications.
Enroll today for only £475 to get instant access to this transformative course.
Founded by experienced hostage negotiators Martin Richards and Chris White, Negotiation Global provides a range of unique training products, from dealing with families in a crisis to helping people deal with everyday difficult conversations, interviews and business transactions.
Crisis Management Professional and Experienced Negotiator
"I have assisted hundreds of families worldwide, during some of the most difficult moments of their lives. This experience has shaped my approach and continues to guide me in my role as a kidnap response consultant.
My mission is to harness my expertise in hostage and crisis negotiation to help alleviate the stress and anxieties that others often experience in challenging situations.
Ultimately, it's about understanding, empathising, supporting, and advising families. The dynamics within the family liaison arena are unique, and navigating them requires a nuanced approach.
We have designed this family liaison course as an invaluable toolkit to help you navigate sensitive conversations with families in crisis situations."
Crisis Negotiator, Trainer, Faciliator, Coach and Mentor
"My mission is to share my experience gained from a lifetime dedicated to international hostage and crisis negotiation. My focus has been on aiding families navigating the most arduous circumstances and resolving human conflicts on a global scale.
I have provided support to families facing extreme challenges in numerous countries and across diverse cultures. Witnessing first-hand the impact of profound distress and loss, I honed the unique skills of listening, empathising, building trust, offering advice, and managing self-care.
This course is designed to empower you, providing the tools needed to enter the private lives of families in need, guiding them through the challenges and uncertainties they encounter."
Angela Wilson Consultancy Ltd
"...the most robust course I have ever undertaken. It involved in depth distance learning, experiential learning, scenario-based learning...The instruction given by Martin and his colleague was exceptional."
"Brilliant course, highly recommended. Each module has clear aims, objectives & good reflections on areas covered, building into the next topics. The supporting resources are a fantastic addition to the FLC / FLR and HR tool kit.”
"Whatever your background, be it, policing, corporate world or anywhere your professional response to crisis is important to you - this course is essential! I learnt a great deal and really enjoyed the training. I could not recommend it highly enough."