The course is segmented into five modules, each one containing a pre-recorded audio file for streaming and supporting resources for download. All the course content is available online, enabling you to learn at your own pace and refer back to the content at any time.
In the first module, we examine the various administrative functions and the significance of briefings and preparation. Before engaging with families directly, there are essential preparatory steps to consider, such as duty of care responsibilities and risk assessments. We also cover the identification of family members; the overarching aims of family liaison and the crucial role of the Family Liaison Coordinator. Furthermore, we share insights into selecting appropriate family liaison staff and maintaining a register of deployments.
This module explores the delicate and pivotal moment of the first contact with a family member. The primary focus is on handling the myriad emotions that inevitably arise when delivering unexpected and profoundly shocking news. On this journey, we examine the depths of human connection and understanding, unraveling the secrets of building strong bonds, demonstrating empathy, and forging trust.
In Module 3 we examine how to create and maintain the initial trust and rapport that we have established during our initial contact. We look at the common mistakes that can be made and the additional considerations that may be present, such as: children/religious beliefs, cultural differences and ‘an at risk’ population. We will also investigate the importance of log keeping, rationales, what to record and when.
In this module we outline the significance of self-care. We explain techniques and strategies for managing stress, cultivating emotional resilience, and maintaining a healthy work-life balance. We offer comprehensive guidance on wrapping up interactions with families and we share invaluable advice on recognizing and managing post-event stress.
This module also elaborates on how to prepare for and conduct senior manager visits. Finally, the return of a victim to their family after a distressing event demands exceptional sensitivity and communication skills. This part of the module explores the techniques we use to prepare for difficult, sensitive and sometimes emotional conversations, during the victim’s reintegration process.
In this module, we focus on kidnap and extortion cases. These are situations that demand a unique skill set. Such incidents place considerable demands on the professionals involved and require specific advice and guidance. This module has been crafted to provide the tools Family Liaison Representatives need to excel in this challenging role.
Enroll today for only £475 to get instant access to this transformative course.
HR Professionals and People Services Leaders:
As an HR professional, you play a pivotal role in managing and supporting employees during critical moments. This course will provide you with the additional expertise to handle family liaison responsibilities, enabling you to navigate challenging situations with compassion and professionalism.
Individuals with Delegated Responsibilities:
For those who may find themselves with delegated family management roles at short notice. This course offers invaluable guidance and direction and will equip you with the skills needed to excel in your role.
Mental Health First Aid & Well-being Practitioners:
Professionals responsible for mental health first aid or employee well-being will find tremendous value in this course. You will gain a comprehensive understanding of supporting individuals and families during crises.
The course will cover the following topics:
Administrative Functions: Master the administrative aspects of family liaison, including the roles of family liaison representatives and coordinators. Discover the significance of effective briefing and preparation.
Identifying the Family: Learn the art of identifying and reaching out to the families in need.
The Aims of Family Liaison: Understand the core aim and objectives of family liaison during challenging times.
Selecting Family Liaison Staff: Explore the crucial process of selecting the right personnel for family liaison and the importance of maintaining a register of deployments.
Preparing for Initial Contact/Meeting: Equip yourself with the skills necessary for the crucial first contact with families in crisis.
Duty of Care, Self-Care, and Resilience: Learn how to balance your duty of care towards others with self-care and resilience-building techniques.
Building Rapport and Trust: Discover effective strategies for forming strong bonds and building rapport and trust with families facing adversity.
Dealing with Children and Cultural Differences: Gain insights into managing the unique challenges posed by children, navigating cultural differences, and supporting at-risk populations.
Maintaining Detailed Logs: Develop proficiency in maintaining comprehensive and accurate records throughout the family liaison process.
Concluding Work with Families: Learn how to gracefully conclude your engagement with families, offer post-event advice, and navigate the enduring effects on the family.
Handling Sensitive Conversations: Acquire the skills necessary for conducting sensitive and delicate conversations with empathy and professionalism.
Obtaining Proof of Life (POL): Understand the critical process of obtaining proof of life in crisis situations involving the kidnap or detention of family members anywhere in the world.
Explaining Kidnap Sequences: Learn how to explain the sequence of events during kidnappings to concerned families.
Communicating with Hostages and Kidnappers: Navigate the complex dynamics of communicating with both hostages and kidnappers. Discover the art of selecting a family courier to facilitate communications.
You will have access to all the course modules and downloadable resources for a period of 60 days from the date of purchase.
Once a booking is made, refunds will not be made where you do not complete the course or the allotted time expires. Should there be exceptional circumstances preventing you from completing any training as above, we will consider reasonable requests for the refund of fees paid. Any such refund will be at our discretion. Please refer to our full Terms for more details. You can also contact us on info@negotiationglobal.com
Negotiation Global also offer a face-to-face, interactive family liaison training course. You will engage in scenario-based training that replicates real-life challenges, ensuring practical application of your newfound knowledge. Interact fully with experienced tutors, immersing yourself in realistic and constructive pressure for maximum learning impact. Click here for more details on this training.
"Brilliant course, highly recommended. Each module has clear aims, objectives & good reflections on areas covered, building into the next topics. The supporting resources are a fantastic addition to the FLC / FLR and HR tool kit."
"Chris and Martin deliver their material with total professionalism backed by years of practical experience which just cannot be matched. Thank you.”
"Whatever your background, be it, policing, corporate world or anywhere your professional response to crisis is important to you - this course is essential! I learnt a great deal and really enjoyed the training. I could not recommend it highly enough."